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Frequently Asked
Do you offer support during this course?
Of course! We have a team of friendly experts ready to answer your questions and solve any problems that may come along. Simply use the support form in your customer portal, or send us an email.
Do you provide telephone support?
We do not offer telephone support. In our experience, the written record created by a text-based ticketing system solves problems efficiently and effectively, and archives those solutions for future reference in a way that telephone conversations cannot.
Will you teach me how to use it?
Yes, owners have immediate access to the Knowledge Base (directly from your interface). Plus, you’ll have access to webinars, Walk-Throughs to guide you step-by-step, as well as video training.
Do I get community support?
Absolutely! You’ll have immediate access to our technical support staff through our Get Help form in your website. In addition, you’ll receive access to peer-to-peer support from other owners through our forums.