The following is a small sample of the many recommendations given by our clients:
Seamless Implementation
BenTek was first introduced to our 1200 + employees during the 2006 annual open enrollment. BenTek immediately solved a variety of enrollment challenges by providing our employees 24 hour access to their current elections, deductions, and all of their enrollment options for the new plan year in one centralized location. Allowing employees to enroll their benefits online also immediately eliminated the headaches and inefficiencies associated with paper enrollments. Lastly, and maybe most important, the ease in which our employees were able to navigate the system eased their apprehensions and allowed them to focus on their benefit options and elections (the BenTek support staff is also great!).
Regardless of the types of plans the County has provided over the years or the funding arrangements (fully / self insured), BenTek staff has always worked well with County staff and our vendors to make our implementations as seamless as possible. BenTek's administrative capabilities, such as electronic eligibility updating and customized reporting, continues to be invaluable benefits administration tools.
The County s pleased with the services BenTek, Inc., provides and recommends their benefits enrollment and administration system. Do not hesitate to contact me at (941) 743-1244 if you have questions.
--Janine Hewitt, Risk/Benefits Coordinator, Charlotte County Board of County Commissioners
Saved Time and Money
The City of West Palm is pleased to provide a letter of recommendation for BenTek, Inc., and the BenTek online enrollment system. The City has utilized the BenTek online enrollment system for approximately two (2) years and has gone through two (2) open enrollment periods with the system in place.
BenTek's approach in learning the City's business model and current benefits/payroll system was instrumental in making the transition to an online enrollment system. Their team approach for all aspects of the project from working with the City's MIS department to assisting in the training of employees made the transition seamless.
The City of West Palm Beach has been "green" for several years so changing to an on-line enrollment system was seen as a positive move. This change has brought savings in the time employees have to leave their worksite for enrollment meetings, benefit questions, etc., but also for a reduction in printing costs. Paper saved is believed to be well over 25,000 sheets for one open enrollment. On an on-going basis, employees have access to all benefit SPDs, beneficiary information, forms, and links to all carriers at their fingertips.
If you have any questions or wish to speak to me regarding the City's experience, please do not hesitate to contact me [(561) 494-1013].
--Patricia Brosamer, HRIS & Benefits Manager, City of West Palm Beach
Incredibly Helpful Staff
I wanted to take a brief moment to provide you a letter of recommendation regarding the staff at BenTek, Inc. and the BenTek benefits enrollment and administration software.
We were very impressed with the commitment of the BenTek team to really understand our overall business objectives and benefits administrative policies from not only a human resources/benefits standpoint, but also from the perspective of other departments such as finance, payroll, and information technology. The utilization of BenTek's administration tools has streamlined and improved upon many of our internal processes and overall, improved our efficiencies. The helpfulness and patience [the BenTek] staff showed our HR Team during the implementation stages was incredible.
I also want to point out that the simplicity of the BenTek software from an employee user standpoint was evident this past enrollment season when our annual open enrollment was mandatory. Using BenTek as a communication tool really saved us time "getting the message out" and the employee feedback regarding site navigation, [BenTek] support department, and the overall online enrollment experience was overwhelmingly positive.
I would be happy to share our experiences with any interested party and can be contacted at (561) 741-2393.
--Tim McPherson, Assistant Director, Human Resources and Risk Management, Town of Jupiter
Excellent Service
It is with great pleasure that I take the opportunity to provide this letter of recommendation for your user-friendly and innovative Internet based benefits enrollment product, BenTek.
As you know, Palm Beach County had the opportunity to use BenTek during our most recent open enrollment period and we were very pleased with the ease of implementation and the simplicity of employee navigation and enrollment provided by the system. Our employees offered very positive feedback about BenTek, and I personally enjoyed using it as well.
We were exceptionally satisfied by the excellent and responsive service from the BenTek administrative staff. Every phone call and email was answered timely, "bugs" were worked out to our satisfaction, and training was thorough and effective.
I enthusiastically recommend this product to any employer that wishes to update and improve its open enrollment capabilities.
If I can provide further information or assistance to any of your prospective clients, please invite them to contact me [(561) 233-5441].
--Nancy Bolton, Director of Risk Management, Palm Beach County Board of County Commissioners
Best Open Enrollment Ever
Family Central utilized BenTek this past open enrollment season and from my experience, everything has gone great. We were very interested in online enrollment and included it as part of the RFP process this year and BenTek, Inc. by far superseded all other participants.
The BenTek team worked closely with our Benefit Specialist over the past few months and the system was up and ready for our open enrollment in the first week of May. This was very important to us being we have offices in three counties and a Child Care Center at the Port of Miami. BenTek really made the process much simpler and less stressful that I ever anticipated.
On May 29, 2010, we had 100% of all of our employees enrolled in BenTek. This is the first time we were not deep into June trying to get all of the paperwork completed. Our best recommendations came from our employees who were so complimentary of the process and felt this was the best Open Enrollment we ever had…this validated everything we had hoped for with this new process.
I would highly recommend BenTek [Phone: (954) 724-3930] as now I don't just have a vision for online enrollment, I have a wonderful system and a very happy staff. There really aren't words to show my appreciation and gratitude.
--Carol Fuci, Chief Operating Officer, Family Central, Inc.