Latest Releases, Enhancements and Bug Fixes | BenTek
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Release Notes

Overview of Latest Enhancements & Bug Fixes

Version 6.2.0 Released on May 28, 2017

 

BenTek’s Development and Client Success teams work continuously to implement new features and improvements to the BenTek software.

 

BenTek Version 6.2.0 enhancements include the following within the Administration and Employee Benefits Center Modules:

 

  • The Qualifying Event approval process has been updated to properly save manual deduction amounts for Medical FSAs. Additionally, the process now requires the Administrator to go through each dependent and coverage submitted by an employee before it can be approved or denied.
  • The CareATC export will no longer include terminated employees.
  • Within a Multi Entity Report special characters in plan names are now being formatted correctly enabling the excel file to open as it should.
  • Full Population Census reports now allow for the use of alphanumeric characters in the Benefit Amount field.
  • The alert message displayed when trying to send a manual bill, not set up to be sent through BenTek, has been updated to read in a more informative way.

 

System updates are generally released on a monthly schedule during our maintenance window on Sundays from 9:00 AM until 12:00 PM.* BenTek is committed to updating you on these changes made to the BenTek application after system maintenance is performed.

 

BenTek and BenTek videos are currently supported by the following browsers: Chrome version 44 and higher, Mozilla Firefox version 40 and higher, Microsoft Internet Explorer Version 10 or higher, Microsoft Edge 12 and higher, and Safari 9 and higher.

 

Please contact BenTek Client Services by phone 1-888-5-BenTek (523-6835) or email at ClientServices@mybentek.com to obtain additional information or to be removed from the distribution list.

Version 6.1.0 Released on April 20, 2017

 

Our BenTek Developers and Client Services team members work continuously to implement new features and improvements to the BenTek software.

 

BenTek Version 6.1.0 enhancements include the following within the Administration and Employee Benefits Center Modules:

 

  • BenTek can now provide e-mail notifications to employees when they make changes to their profile or submit a session in the Employee Benefits Center. Employees will only receive notifications if they provide their email address to BenTek and their address has been verified.
  • Administrators will now receive an alert when a dependent is terminated off a plan.
  • Billing has been enhanced to only show bills that are available as of a specified run date.
  • The Job Title field has been enhanced to now permit special characters.

Key updates to the system include:

 

  • Issues related to certain coverage additions were resolved.
  • An issue with certain coverage calculations in some Full Population Census reports was resolved.

 

Please contact BenTek Client Services by phone at 1-888-5-BenTek (523-6835) or email at ClientServices@mybentek.com to obtain additional information or to be removed from the distribution list.

Version 6.0.0 Released on March 12, 2017

 

Our BenTek Developers and Client Services team members work continuously to implement new features and improvements to the BenTek software.

 

BenTek Version 6.0.0 enhancements include the following within the Administration and Employee Benefits Center Modules:

 

  • Administrators are now able to have alerts added anywhere in the Employee Benefits Center that pop up as the page loads to remind users of necessary actions such as filling out required forms.
  • Beneficiary social security number and gender are now included in the Beneficiaries Roster.

 

Key updates to the system include:

 

  • Terminating an employee with certain COBRA events will no longer cause an error.
  • Only dependents that experience a qualifying event or are tied to an employee’s plans will appear on a COBRA export file.
  • For multi-entity clients, a client list will now be available to select which entity should be included in each Benefits Outsource COBRA export file.

 

Please contact BenTek Client Services by phone at 1-888-5-BenTek (523-6835) or email at ClientServices@mybentek.com to obtain additional information or to be removed from the distribution list.

Version 5.6.0 Released on December 18, 2016

 

System updates are generally released on a monthly schedule during our maintenance window on Sundays from 9:00 AM until 12:00 PM.* BenTek is committed to updating you on these changes made to the BenTek application after system maintenance is performed.

BenTek and BenTek videos are currently supported by the following browsers: Chrome version 44 and higher, Mozilla Firefox version 40 and higher, Microsoft Internet Explorer Version 10 or higher, Microsoft Edge 12 and higher, and Safari 9 and higher.

Please contact BenTek Client Services by phone 1-888-5-BenTek (523-6835) or email at ClientServices@mybentek.com to obtain additional information or to be removed from the distribution list.

 

The following issues have been resolved within the Administration and Employee Benefits Center Modules:

 

  • An issue was discovered when changing an Employee’s status to terminated in that the reason for termination was not being applied to the Dependents correctly. The Employee’s reason for termination will now be updated and displayed properly on the Dependent as well.
  • An issue was found when running a Payroll Audit. Employee records were showing discrepancies with Post-Tax Deductions not being populated correctly and sometimes listing as Pre-Tax. The proper Post-Tax values now populate in the correct fields.
  • An issue was discovered with the login form. A user’s custom security question would not display correctly when attempting to retrieve their username and password. The custom security question will now display properly for the user to proceed through the form.
  • An issue was found on the Summary of Elections page when going through Open Enrollment. The Total Annual Deductions field was not being calculated correctly when a set number of contributions was used. The offset is now applied to present the value correctly.
  • An issue was found with the error message for Eligibility files. When a user tried to run an Eligibility file, but another file was already running, the wrong warning message would appear. The proper message now warns that the file cannot be generated as another file is currently running.

 

*In special cases, updates may be released outside of the monthly schedule
**Does not apply to all Florida League of Cities clients.

Version 5.5.0 Released on November 6, 2016

 

System updates are generally released on a monthly schedule during our maintenance window on Sundays from 9:00 AM until 12:00 PM.* BenTek is committed to updating you on these changes made to the BenTek application after system maintenance is performed.

BenTek and BenTek videos are currently supported by the following browsers: Chrome version 44 and higher, Mozilla Firefox version 40 and higher, Microsoft Internet Explorer Version 10 or higher, Microsoft Edge 12 and higher, and Safari 9 and higher.

Please contact BenTek Client Services by phone 1-888-5-BenTek (523-6835) or email at ClientServices@mybentek.com to obtain additional information or to be removed from the distribution list.

 

The following enhancements have been added within the Administration and Employee Benefit Center Modules: 

 

  • The Monthly ACA Audit export has been added to help administrators discover record errors that may impact year end ACA reporting.
  • The Dependent Roster Report has been updated to include the dependent’s middle name.
  • The processing time to generate eligibility files has been improved so files are produced faster.
  • Eligibility files have been updated to contain all current active members and new members that have coverages with an effective date on or before the end of the supplied month.
  • The HOIC export designed for PSST (ACATrack) has been updated based on new file specifications provided for the 2016 Calendar Year in accordance with the ACA.

 

The following issues have been resolved within the Administration and Employee Benefits Center Modules:

 

  • An issue was found in the EBC Search Bar. When submitting the form with a Begin Date greater than the End Date, no error was presented to the user even though it is invalid. An alert pop-up error will now display for the user stating that Begin Date cannot be greater than the End Date.
  • An issue was discovered with the format display of the PCP (Primary Care Physician) number. The PCP number was formatted incorrectly and displaying outside of the coverage section. The number is now displayed in a shortened format and can be viewed in its entirety by hovering over it with the mouse cursor.
  • The New Hire Orientation module did not appear as a menu option for employees that had an existing Benefit Class that was not eligible for benefits and was switching to a Benefit Class that was eligible. The New Hire module will now appear for newly benefits eligible employees that previously were not eligible for benefits.
  • An issue was discovered when comments were not saving properly within the Elections and Bill Adjustment sections of a selected coverage. Comments now save and display accordingly for a coverage under Elections and Bill Adjustments.
  • An issue was found on the Qualifying Events Pending page where the Effective Date for a pending event was not displaying in some cases. The Effective Date now displays properly for all events in the pending list.
  • An issue was discovered within the AFLAC Bill (text file) where specific employees with a Benefit Class & Coverage Termination date that matched the Bill Date did not appear. The bill has been updated to include all applicable records even those with matching dates.
  • An issue was discovered on the Summary of Benefits document. The Summary displayed the incorrect life insurance benefit amount on the Beneficiary page. The Summary of Benefits document will now display the correct life insurance amounts on all summary pages.
  • An issue was discovered where the eligibility file generation process was unable to start correctly. This has been fixed and files will generate as expected.
  • An issue was discovered in review of the PCORI and TRF reports. Employees enrolled in an “opt out” benefit were included. The reports have been updated to exclude all “opt out” enrollment.
  • An issue was discovered within the New Hire Orientation module when employees could not add a beneficiary for certain life insurance plans. All applicable life insurance plans will now display within the beneficiary designation page.

 

*In special cases, updates may be released outside of the monthly schedule
**Does not apply to all Florida League of Cities clients.

Version 5.4.0 Released on September 11, 2016

 

System updates are generally released on a monthly schedule during our maintenance window on Sundays from 9:00 AM until 12:00 PM.* BenTek is committed to updating you on these changes made to the BenTek application after system maintenance is performed.

BenTek and BenTek videos are currently supported by the following browsers: Chrome version 44 and higher, Mozilla Firefox version 40 and higher, Microsoft Internet Explorer Version 10 or higher, Microsoft Edge 12 and higher, and Safari 9 and higher.

Please contact BenTek Client Services by phone 1-888-5-BenTek (523-6835) or email at ClientServices@mybentek.com to obtain additional information or to be removed from the distribution list.

 

The following enhancements have been added within the Administration and Employee Benefit Center Modules: 

 

  • The Billing and Eligibility sections will only appear on the site if they are available for use.
  • The generation time for the Summary of Benefits Confirmation Statement has been reduced.
  • The View Elections screen confirmation download will include beneficiary information when applicable.

 

The following issues have been resolved within the Administration and Employee Benefits Center Modules:

 

  • An issue was identified when the system saved coverage records with overlapping dates. The issue has been resolved and the system will now display an alert stating that the overlapping dates must be corrected in order to save the coverage change.
  • The New Hire Orientation module was not accessible on the last day of a new hire enrollment period. The issue has been corrected and eligible new hires will have access to enroll through the last day.
  • When manual dates were entered within the Vendor Billing/Eligibility module the dates were not being captured correctly. A calendar feature is now available for administrators to select dates, which will ensure that the dates are captured and eligibility/billing is processed correctly.
  • The ability to navigate input forms throughout the BenTek site using the Tab key on a keyboard was not functioning properly. The issue has been corrected and the Tab key can be used to navigate through fields.
  • When administrators modify coverage to a tier level that is less than the number of currently covered dependents, an alert will now display to inform administrators of the error.
  • Some of the file validation errors identified during the personnel and/or payroll import processes were not being displayed to administrators. Error details will be displayed with a reminder to run files through the Benefit File Analyzer (BFA) for a file when errors are identified.
  • Beneficiary information was not being validated correctly when entered by employees. Employees will receive an alert detailing any validation errors when entering required beneficiary information.
  • Hidden (or removed) dependents still displayed on the Summary of Elections after being hidden during enrollment session. This has been corrected and any dependent hidden will no longer appear.
  • Incorrect life benefits were discovered on the Beneficiary Designation page. The issue has been rectified and the page will now display the correct life amount.

*In special cases, updates may be released outside of the monthly schedule 

**Does not apply to all BenTek clients. Please contact BenTek Client Services for more information.

Version 5.3.0 Released on August 14, 2016

 

System updates are generally released on a monthly schedule during our maintenance window on Sundays from 9:00 AM until 12:00 PM.* BenTek is committed to updating you on these changes made to the BenTek application after system maintenance is performed.

BenTek and BenTek videos are currently supported by the following browsers: Chrome version 44 and higher, Mozilla Firefox version 40 and higher, Microsoft Internet Explorer Version 10 or higher, Microsoft Edge 12 and higher, and Safari 9 and higher.

Please contact BenTek Client Services by phone 1-888-5-BenTek (523-6835) or email at ClientServices@mybentek.com to obtain additional information or to be removed from the distribution list.

 

The following enhancements have been added within the Administration and Employee Benefit Center Modules: 

 

  • The Annual Deductions line on the Summary page and confirmation statement will only show for OE and Plan year sections.
  • The Cobra Workshop reports/exports will list NH records with ‘Initial Notice’ under the Event column.
  • For many Exports and Reports, a new feature was added where if the report/export did not return any data, the end user will get a popup letting them know that no records were returned for their search.
  • Per client request, BenTek is not able to generate a Medicare Eligibility file.

 

The following issues have been resolved within the Administration and Employee Benefits Center Modules:

 

  • An issue was discovered where the beneficiary amount was not showing properly. This has been fixed so that the proper amounts show on the Beneficiaries Screen.
  • An issue was discovered where the dependent’s having a termination date without an effective date was not caught for validation. This has been updated where the administrator will be notified that the dependent’s coverage must have an effective date if the termination date is filled out.
  • An issue was discovered where the “Complete Import” button for Personnel Import would not show when the user had approved or denied all visible changes. This has been fixed so that the button will show appropriately.
  • An issue was discovered where the WebFTP no longer allowed files to be sorted by the user. The ability to sort the files has been corrected and the user can now sort the files by name, date modified, and size.
  • An issue was discovered for employees going through NHO who already had an amount set for FSA/HRA annual values. This has been fixed where the considered amount collected would reset for NHO.
  • An issue was discovered where information in fields like SSN and Date of Birth would not be completely visible on smaller screens in the employee and dependent forms. This issue would cause users to have to enter the field and scroll left/right in order to verify the information. The forms have been updated to ensure that data in the SSN and Date of Birth fields is completely visible on all screen sizes.
  • A problem was discovered where an incorrect warning message would appear when trying to Logout or navigate away from the Beneficiary Designations page. Navigating away or logging out from the Beneficiary Designations page will no longer warn the user if page is already submitted.
  • An issue was discovered where the approval/denial process for Personnel Import was not providing accurate feedback to the end user where there was an issue approving or denying a change. The system will now alert the end user if there was an issue approving/denying a change.
  • An issue was discovered where a single entity admin adding in an employee was having the employee set to be under the main entity. This has been resolved so that a single entity admin adds in an employee under their own entity.
  • An issue was discovered where an employee going through NHO was unable to cover dependents due to a change in planyear. This has been fixed so that the appropriate plan year/date is used on the screen for each coverage.
  • An issue was discovered on the Changes tab of the Personnel Import where the appropriate Error message was not being displayed to the end user, causing the end user to see a default benefits screen. This has been resolved so that the end user will receive the appropriate information when attempting to approve a change.
  • An issue was discovered where a terminated dependent coverage that was terminated far in the future would not display correctly. This has been fixed.
  • An issue was discovered where the RETURNING section for Personnel Import was not working. The Personnel Import Returning section was reviewed and fixed to work appropriately.

*In special cases, updates may be released outside of the monthly schedule 
**Does not apply to all BenTek clients. Please contact BenTek Client Services for more information.

Version 5.2.0 Released on July 13, 2016

System updates are generally released on a monthly schedule during our maintenance window on Sundays from 9:00 AM until 12:00 PM.* BenTek is committed to updating you on these changes made to the BenTek application after system maintenance is performed.

BenTek and BenTek videos are currently supported by the following browsers: Chrome version 44 and higher, Mozilla Firefox version 40 and higher, Microsoft Internet Explorer Version 10 or higher, Microsoft Edge 12 and higher, and Safari 9 and higher.

Please contact BenTek Client Services by phone 1-888-5-BenTek (523-6835) or email at ClientServices@mybentek.com to obtain additional information or to be removed from the distribution list.

 

The following enhancements have been added within the Administration and Employee Benefit Center Modules: 

  • Warning messages have been added to ensure that users do not lose unsaved data when navigating through each step of the enrollment process.
  • The Employee ID will now appear within the collapsed header for each employee re If the Employee ID is not provided, the employee’s SSN will appear.
  • The personnel  and  payroll  audit  processes  have  been  enhanced  for  multi-entity groups, so all entities can be processed as one
  • The Menu button has been enhanced in order to make it more visible
  • The Save and Cancel buttons have been enhanced in order to make them more visible
  • Per Client request, if an employee has not newly enrolled or added dependents to a plan that requires a physician number, the employee will NOT be forced to enter physician information. All other existing physician validation rules still apply.
  • The font used throughout the site has been modified to improve legibility
  • Each step within the enrollment processes (OE, NHO, QE) has been updated with shading and borders to improve the user experience
  • The “Admin” and “EBC” search buttons have been renamed to “Find Employee” and “Search History” in order to emphasize their purpos To enhance their visibility, the appearance and placement of the search buttons have also been slightly modified.

 

The following issues have been resolved within the Administration and Employee Benefits Center Modules:

 

  • An issue was discovered where the number of records to review displayed within the personnel import did not update as administrators completed their review process. This feature has been fixed so that it behaves properly for Terms, New Status, and Changes. We are currently working on updates for the Returning section and will notify clients when our update is completed. 
  • An issue was discovered where administrators were not able to load a file to complete the Personnel Import process if the file failed validation for non-critical errors. The Personnel Import has been corrected so it can be processed successfully with non- critical errors. All non-critical errors are documented and available in the error reports secti
  • An issue was discovered when employee records were not being added to BenTek through the Personnel Import. This has been fixed and new records can be successfully added using the personnel import process.
  • An issue was found where administrators were unable to save their selection for dependent verification This has been fixed and will save successfully.
  • An issue was discovered where the Toggle NHO options on the Benefit Class screen were not being displayed correctly. This has now been fixed and the behavior of this option will work correctly.
  • An issue was discovered where the ‘Previous Coverage’ listed for an employee was not displaying the correct benefit amount for the coverage. This issue has been corrected and the appropriate benefit amount will be displayed.
  • A problem was discovered during the password reset process where security questions would not populate causing the inability for users to reset passwords or retrieve usernames. This issue has been resolved for all users.
  • An issue was discovered where administrators could not view employee coverage information for all carriers and employees could not view their coverage information via the This issue has been fixed where all coverage information will display properly regardless of carrier.
  • The full population census report would not generate properly if any employee records contained an address using an abbreviated province. The report has been corrected and the use of abbreviations in an international province will no longer cause an issue.
  • An issue was discovered where the “date modified” time was not being displayed correctly throughout the system.  This has been corrected and will display the local time based on time zone.
  • An issue was discovered where removed coverages was not being displayed properly for some records. This has been resolved and removed coverages will show all applicable
  • An issue was discovered during the process of adding new beneficiaries and users were not able to save new records without refreshing their browser. This has been resolved and the beneficiary form will now reset after every save.
  • An issue was discovered during the process of adding new beneficiaries and users were not able to see a newly added beneficiary in the Available Beneficiaries drop down in the coverage level se The list of options within the drop-down was not being updated while still in edit mode. Validation and alerts have been added to ensure all information is saved.
  • An issue was discovered where administrators could not search for Beneficiary changes. The search function has been updated and will now return results successfully
  • An issue was discovered when employees submitted qualifying life events using dates outside the requirements set by Section This has been corrected and the system will prevent the submission of any life event that is not within the qualified timeframe.
  • An issue was discovered when default benefits were not being applied once selected by administrators. This issue has been resolve
  • An issue was discovered where certain browsers were saving BenTek user credentials preventing other users from creating new profiles. The create profile process has been updated to ensure that the save credentials do not interfere with the process across all browsers.
  • An issue was discovered during enrollment where incorrect deductions appeared for employees enrolling in Flexible Spending Accounts. This has been fixed so that the deduction amount will appear correctly.
  • An issue was discovered that eligibility date rules were not calculating the correct benefit effective dates for new hires and default benefits. The date rule calculator has been updated to calculate the proper eligibility dates based on established rules.

*In special cases, updates may be released outside of the monthly schedule 

**Does not apply to all BenTek clients. Please contact BenTek Client Services for more information.

Version 5.1.0 Released on May 29th, 2016

 

System updates are generally released on a monthly schedule during our maintenance window on Sundays from 9:00 AM until 12:00 PM.* BenTek is committed to updating you on these changes made to the BenTek application after system maintenance is performed.

BenTek and BenTek videos are currently supported by the following browsers:

  • Chrome version 44 and higher,
  • Mozilla Firefox version 40 and higher,
  • Microsoft Internet Explorer Version 10 or higher,
  • Microsoft Edge 12 and higher, and Safari 9 and higher.

Please contact BenTek Client Services by phone 1-888-5-BenTek (523-6835) or email at ClientServices@mybentek.com to obtain additional information or to be removed from the distribution list.

 

The following enhancements have been added within the Administration and Employee Benefit Center Modules:

• The Contribution header on the Benefit Elections page has been renamed to “Employer Contributions”.

 

The following issues have been resolved within the Administration and Employee Benefits Center Modules:

• Resolved an issue in which an election’s tier would not always appear within the Summary of Elections page. Release Notes 2

• Resolved an issue in which a dependent’s saved Reason for Separation would not display in the form.

• Resolved an issue in which an employee’s enrollment could not be edited if the coverage effective date was prior to the employee’s current Benefit Class start date.

*In special cases, updates may be released outside of the monthly schedule

**Does not apply to all BenTek clients.

 

Please contact BenTek Client Services for more information

 

Version 5.0.0 Released on April 10th, 2016

System updates are generally released on a monthly schedule during our maintenance window on Sundays from 9:00 AM until 12:00 PM.* BenTek is committed to updating you on these changes made to the BenTek application after system maintenance is performed.

 

BenTek and BenTek videos are currently supported by the following browsers:

  • Chrome version 44 and higher,
  • Mozilla Firefox version 40 and higher,
  • Microsoft Internet Explorer Version 10 or higher,
  • Microsoft Edge 12 and higher, and Safari 9 and higher.

 

Please contact BenTek Client Services by phone 1-888-5-BenTek (523-6835) or email at ClientServices@mybentek.com to obtain additional information or to be removed from the distribution list.

 

The following enhancements have been added within the Administration and Employee Benefit Center Modules:

• Additional Qualifying Event Codes were added to the BenTek System in accordance with the Affordable Care Act.

• The Legal Shield Export has been updated to allow for more functionality in sending multiple groups per client.

• The BenTek site has been enhanced with a responsive design. The followng features are now available with this new design:

• The site is now compatible with mobile devices (iPad, iPhone, and Android).

• Users now have the option to minimize fields throughout the enrollment process. Release Notes 2

• Administrators now have the option to minimize fields throughout the Admin module.

• Tabs have been removed, so more information can be seen within a single screen.

• Users can now move Life Insurance sliders to view all cost options for the coverage.

• The Beneficiary Name Bank has been enhanced to allow users to remove a name from the Name Bank and from coverages in a single step.

• Administrators can now minimize the Search Bar view.

• Administrators can now use the Search Bar view to locate dependent records.

• Forms have been enhanced to allow users to use the Tab key to navigate to the next field within the form.

• Dependent coverage changes can now be modified solely within the employee coverage screen. Dependent coverage information can only be viewed within the Dependents screen.

• An employee’s Calendar Year and Plan Year salaries is now provided in a table view and can be added, modified, or removed independent from the Active Status form.

 

The following issues have been resolved within the Administration and Employee Benefits Center Modules:

• An issue was discovered with manual contribution amounts on the downloaded PDF document on the Summary of Benefits page. The amount would display as $0.00. This has been fixed so the proper manual contribution amount will appear.

• An issue was discovered when assigning an employee administrative privileges. The user would receive an error message. This behavior has been fixed so an employee can be assigned administrative privileges.

*In special cases, updates may be released outside of the monthly schedule

**Does not apply to all BenTek clients.

 

Please contact BenTek Client Services for more information.